Last Updated: October 5, 2026

At Trot, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website, trot.co.in.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support
  • Device, browser and website usage information

We only collect information that is reasonably necessary to provide our services and process your orders.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate about your orders
  • Process payments and refunds
  • Provide customer support
  • Respond to your questions or requests
  • Improve our website, products and services
  • Prevent fraud and unauthorized transactions
  • Send promotional communications where applicable
  • Comply with applicable legal requirements

Payment Information

Payments made through our website may be processed through third-party payment service providers. Trot does not intentionally store your complete debit card, credit card or banking credentials on its own servers.

Payment providers may process your information according to their own privacy policies and security practices.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better shopping experience.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Services

We may use third-party services such as payment gateways, shipping partners, analytics services, hosting providers and other service providers necessary to operate our website and fulfill your orders.

These service providers may receive only the information necessary to perform their respective services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information.

Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide services, maintain business records, resolve disputes and comply with applicable legal obligations.

Your Choices

You may contact us if you want to:

  • Request information about the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of information where applicable
  • Opt out of promotional communications

Some information may need to be retained where required by law or for legitimate business purposes.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children for the purpose of making purchases or creating accounts.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Trot
76/186, Near Vidhya Sagar School,
Pratap Nagar, Jaipur, Rajasthan, India

Phone: 6350602745
Email: guptaarpit465@gmail.com
Alternate Email: trot.india23@gmail.com