Last Updated: October 5, 2026
At Trot, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under our policy, you may contact us for assistance.
Return Eligibility
A product may be eligible for return or replacement if:
- You received the wrong product
- The product arrived damaged
- The product has a manufacturing defect
- The product does not match the order placed
Products must generally be unused and returned in their original condition, packaging and with applicable tags or accessories.
Return Request
Please contact us as soon as possible after receiving your order if you believe your product is eligible for return or replacement.
When contacting us, please provide:
- Order number
- Name and contact number
- Reason for the return
- Photographs or videos of the product, where applicable
This information helps us review your request more quickly.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customization, usage or other product-specific reasons.
The applicable return conditions may be mentioned on the relevant product page.
Refunds
Once the returned product is received and inspected, we will inform you whether the refund or replacement request has been approved.
If approved, refunds will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
Exchanges
Where applicable, Trot may offer a replacement or exchange instead of a refund, depending on product availability and the circumstances of the return.
Cancellation
Orders may be cancelled before dispatch, subject to our cancellation conditions.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
Return Shipping
Where a return is required due to an incorrect, damaged or defective product received from Trot, we will review the case and provide appropriate assistance regarding return shipping.
For other return requests, shipping charges may be non-refundable depending on the circumstances and product.
Contact Us
For refund or return-related queries:
Phone: 6350602745
Email: guptaarpit465@gmail.com
Alternate Email: trot.india23@gmail.com