Last Updated: October 5, 2026
At Trot, we aim to process and deliver your orders safely and on time.
Order Processing
Orders are generally processed within [1–3 business days] after the order is successfully placed.
Orders may take additional time to process during weekends, public holidays, sales, promotional periods or other unforeseen circumstances.
Delivery Time
After your order has been dispatched, delivery generally takes approximately [3–7 business days], depending on your location and the shipping partner.
Delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete address information
- Remote delivery locations
- Other circumstances beyond our control
Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
If we offer free shipping on selected products or orders, the applicable conditions will be displayed on the website.
Order Tracking
Once your order has been dispatched, we may provide tracking information through your registered mobile number, email or other available communication method.
Incorrect Address
Customers are responsible for providing a correct and complete shipping address and contact number.
Trot may not be responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.
Delayed or Lost Orders
If your order is delayed significantly or appears to be lost during transit, please contact us. We will coordinate with the relevant shipping partner and assist you wherever possible.
Damaged Package
If you receive a package that appears damaged, please contact us as soon as possible with photographs or other relevant information so that we can investigate the issue.
Contact
For shipping-related questions:
Phone: 6350602745
Email: guptaarpit465@gmail.com
Alternate Email: trot.india23@gmail.com